Just-in-time Zen Moment For Holiday Shopper

Posted on December 20, 2013. Filed under: Public Relations, Retail, Society | Tags: , , , , , , |

Traffic lights

Traffic lights (Photo credit: Vít ‘tasuki’ Brunner)

A mobile holiday shopper in Los Angeles tweets this morning of driving around in the city for two hours in search of holiday gifts. She had a list of gifts that she wanted to buy, from the sounds of it.

None of the stores she visited in person had the merchandise in stock.

Then, a moment of digital satori arrived while she  paused at a traffic light. She grabbed her smart phone, jumped online and got her shopping done in the span of a Beverly Drive minute or two.

No telling what stores she patronized online, unless she covered that in a subsequent tweet unseen by me.

Obviously, she was making a statement about her shopping experience or lack thereof with the bricks-and-mortar retailers she attempted to buy from during her odyssey on wheels. The statement being, if I interpret correctly, that she was fed up with the whole thing – and probably not going to be doing so much drive-by shopping in the future.

Reading her tweet – which showed up as a random posting in my Twitter stream, sandwiched in between various notes of more earth-shaking news – made me think about an infographic I saw recently predicting continued massive growth in digital interactions of all kinds, including mobile shopping. If it — the sudden discovery that it’s easier, smarter and above all else more practical to shop online than to motor desperately and for hours on end from one outlet to another — can happen in-between traffic light stops in retail saturated LA, then this revolution in mobile retail is just beginning.

It occurs to me that our friendly LA tweeter could have phoned ahead to ask if the products she sought were in stock at the retailers she had on her radar. But she apparently didn’t.

One can only surmise why that was.

One guess is that making phone calls of that nature is kind of a pain in the ass. Maybe not as much of a pain in the ass as driving for hours in a fog of holiday desperation, but still…a pain. And who knows who or what is going to answer the phone when you call a business these days? Besides, what fun is that – calling up retailers to find out if they’ve got what you want in stock? Better to foray into the unknown, testing the limits of the physical world to meet one’s needs. And then, when all else fails, go online. Or maybe not. Maybe just sit at home in front of the computer for a bit buying stuff off of retail websites. But then, what fun is that? It’s kind of hard to feel the holiday spirit when you’re mixing it up with your keyboard and a monitor — no Christmas bells merrily jingling, no stimulation from the madding crowds and festive festooning of the stores themselves. No sense of awe, in short.

Ah well. it’s a dilemma. To mingle with the masses of the malls, or to commune in silent ecstasy with the online retailers.

But why choose? Slide that mobile device into your coat pocket while you’re heading out the door to hit the bricks — if the mall lets you down, you just might find yourself stopped before a long-winded red traffic light punching in online orders.

That would be me, behind you, leaning on the horn of my car as the traffic light turns from red to green.

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